Full-Time Case Manager - Memphis, TN

The mission of Advocates for Immigrant Rights (AIR) is to fight for the dignity, safety, and inclusion of immigrants in the United States, especially those most marginalized, through legal representation and advocacy. We fight for the rights of immigrants but also for the expansion of those rights to ensure that all people are equally protected by the laws of the United States. AIR seeks to create structural and systemic change by coordinating with other legal service providers and community-based organizations to complement our skills and build our mutual capacity. Our service model inherently provides for relationships that will propel our work and the work of our partners.

Advocates for Immigrant Rights is seeking someone to fill the position of Case Manager for our Memphis office. We need someone who is fluent in both English and Spanish, organized, self-driven and motivated with the ability to identify solutions to issues as they arise.

 This is a full-time hourly position, to start immediately, with opportunity for growth within the organization. The Case Manager will provide administrative support for the administrative and legal work of Advocates for Immigrant Rights.

Purpose of Role: To support Attorney/Legal Rep client representation, facilitate communication between clients and Attorney/Legal Rep, and ensue that necessary information and documents

are gathered and prepared in the advancement of case work.

  • Conduct new client orientation

  • Answer client calls/texts sent to Attorney

  • Handle client billing

    • Create invoices

    • Collect payments when necessary

    • Deposit payments at the bank

  • Create client profiles and cases

  • Schedule appointments when needed

  • Interface with clients to relay legal information as directed by attorney

  • Provide resources to clients with particular needs

  • Draft and send client correspondence

    • Closing letters

    • Contact letters

    • Emails, texts, and messages

    • Other correspondence when necessary

  • Schedule interpretation with Client Interpreter

  • Interpret when necessary

  • Interpret at court when necessary

  • Support Attorney in the following areas:

    • Fill out forms

    • Fill out applications

    • Draft statements

    • Respond to Requests for Evidence

  • When drafting forms and legal documents for attorney approval contact clients to:

    • Collect evidence

    • Clarify information

    • Review documents for signature with clients

    • Accept Payments when necessary

    • Take fingerprints

  • Submit Background Checks

  • Present final applications to attorney/case handler for review

  • Ensure applications are posted when directed

    • Mail out applications when necessary

    • Submit applications in person when necessary

  • Follow up with clients regarding Notices received in the mail

  • Schedule detained calls if client becomes detained

  • Meet with attorneys regularly for case review

  • Cover for other Support Team members in their absence or when things are slow

  • Conduct intakes with potential clients when necessary

  • File documents in the filing cabinet when necessary

  • Participate in Staff Meetings

  • Community Outreach

  • Other duties as they arise

Must have reliable transportation. Must have at least a High School Diploma or GED and at least 4 years of work experience OR a college degree. Required skills include fluency in both English and Spanish, basic proficiency with technology, including Microsoft Office Suite (specifically Word and Excel), Google Suite and Adobe Acrobat. Prior experience in the immigration field is highly preferred.

Hourly wage from $19.00 to $21.00 per hour commensurate with experience.

Advocates for Immigrant Rights is an Equal Opportunity Employer. This is not a job offer, merely a description of the position available. Employment with Advocates for Immigrant Rights is at will. Applications will be accepted until position filled.

To apply, please send a cover letter explaining why you are interested in the position and resume with three references (name, position, phone number and email address) to admin@airlegal.org.

Advocates for Immigrant Rights (AIR) is an equal opportunity employer. AIR strongly encourages asylum seekers, immigrants, Black people, Indigenous people, and people of color (BIPOC), Latinx people, people with disabilities, LGBTQ people, women, first-generation college students/professionals, and all marginalized individuals to apply, and recognizes the unique and valuable skills that such applicants can bring to this work.