Full-Time Client Relations Manager - Chattanooga, TN

The mission of Advocates for Immigrant Rights (AIR) is to fight for the dignity, safety, and inclusion of immigrants in the United States, especially those most marginalized, through legal representation and advocacy. We fight for the rights of immigrants but also for the expansion of those rights to ensure that all people are equally protected by the laws of the United States. AIR seeks to create structural and systemic change by coordinating with other legal service providers and community-based organizations to complement our skills and build our mutual capacity. Our service model inherently provides for relationships that will propel our work and the work of our partners.

Advocates for Immigrant Rights is seeking someone to fill the position of Client Relations Manager for our Chattanooga office. We need someone who is fluent in both English and Spanish, organized, self-driven and motivated with the ability to identify solutions to issues as they arise.

 This is a full-time hourly position, to start immediately, with opportunity for growth within the organization. The Client Relations Manager will provide support for the administrative and legal work of Advocates for Immigrant Rights.

Purpose of Role

  • To provide administrative support for Advocates for Immigrant Rights and the Chattanooga office.

  • To support Attorney/Legal Rep client representation, facilitate communication between clients and Attorney/Legal Rep, and ensure that necessary information and documents are gathered and prepared in the advancement of case work.

Administrative Duties    

  • Pleasantly interacting with clients over the phone in Spanish and/or English to disseminate and collect accurate information with an emphasis on client satisfaction

    • Answering all incoming calls/texts/emails/messages on the mainline to provide accurate information

    • Scheduling appointments

    • Collecting payments

    • Follow up with clients regarding payments, receipts, application status, etc.

  • Warmly welcoming in-person clients to our office

  • Graciously accepting client payments, writing receipts, creating invoices, and adding the payment in case management application

  • Accurately logging client interactions in case management application

  • Gather documents and information from clients

  • Interpret for attorneys or schedule interpretation in another language if necessary

  • Translate documents

  • Take fingerprints and passport style photos

  • Draft and send closing letters to clients

  • Efficiently creating and maintaining files

  • Participation in Staff Meetings

  • Other administrative duties as required

Legal Support Duties

  • Conduct intakes with potential clients

    • Create a client profile in case management application

    • Create an invoice for the consultation fee

  • Conduct new client orientation

  • Answer client calls/texts sent to Attorney

  • Interface with clients to relay legal information as directed by attorney

  • Provide resources to clients with particular needs

  • Draft and send client correspondence

  • Support Attorney in the following areas:

    • Fill out forms

    • Draft statements

    • Respond to Requests for Evidence

  • When drafting forms and legal documents for attorney approval contact clients to:

    • Collect evidence

    • Clarify information

    • Review documents for signature with clients

  • Draft simple cover letters

  • Submit Background Checks

  • Present final applications to attorney/case handler for review

  • Ensure applications are posted when directed

  • Follow up with clients regarding Notices received in the mail

  • Cover for other support team members in their absence or when things are slow

  • File documents in the filing cabinet when necessary

  • Community Outreach

  • Other legal duties as they arise

Qualifications

Must have reliable transportation. Must have at least a High School Diploma or GED and at least 4 years of work experience OR a college degree. Required skills include fluency in both English and Spanish, basic proficiency with technology, including Microsoft Office Suite (specifically Word and Excel), Google Suite and Adobe Acrobat. Prior experience in the immigration field is highly preferred.

Wage and Benefits

Hourly wage from $19.00 to $22.00 per hour commensurate with experience. Excellent benefits including health insurance coverage and generous paid time off as well as the opportunity to participate in SIMPLE IRA plan with a 3.5% organizational match, and federal loan forgiveness eligibility.

Applications

This position will remain open until it is filled and is currently available. We will consider applications on an on-going basis beginning immediately. Interested applicants should send a cover letter, resume and references to admin@airlegal.org using the subject line “Client Relations Manager Application.”

Advocates for Immigrant Rights (AIR) is an equal opportunity employer. AIR strongly encourages asylum seekers, immigrants, Black people, Indigenous people, and people of color (BIPOC), Latinx people, people with disabilities, LGBTQ people, women, first-generation college students/professionals, and all marginalized individuals to apply, and recognizes the unique and valuable skills that such applicants can bring to this work.